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Changes to the Servicedesk portal

From January 31, 2025, we will move our case management system to a new cloud service and the service desk will then receive new addresses.

Register a new account

If you have used the Servicedesk portal to register and view the status of your tickets, you will need to register a new user account after this move. Historical service desk cases in our First Line support will not be included in this move and open cases will be processed in parallel in both systems by twodays service desk until all cases in the old system are resolved.

If you have only submitted cases via email, you will not be affected by this as the email address is the same.

Premium users 

For you as a service desk premium user, this move means that you will use a new address to access the system. You will also need to set a new password for your user account. If you send in cases via email, you will use the same email address as before. More information about this will be sent out via email.

 


The migration will begin at 16:00 on Thursday 30/1 and is expected to be completed during Friday morning.

If you have questions about this or experience issues, contact us at info@insikt.se

To the new portal
To the new premium portal

Guidelines for using INSIKT Servicedesk

Responsibility for access
Users are responsible for protecting their login details. Users are also responsible for setting a complex password and enabling multi-factor authentication.

Illegal access
Attempting to circumvent security measures or in any way manipulate the system for unauthorized access is prohibited.

Malware
Users must not upload or spread viruses, malicious code or other software that could damage the system or other users.

Personal data
Avoid entering personal data into the system if it is not necessary to be able to resolve the matter.

Sensitive information
Under no circumstances should sensitive information, e.g. health data, social security number, salary data or confidential company data be uploaded or processed in INSIKT Servicedesk.

Relevance
All information that is uploaded must be relevant to the case and follow the purpose of the system.